Need help?

Here you will find everything you need to know.

  • How do I place an order?

    You can place your order directly through our online store by adding items to your cart, logging in or signing up, and entering your shipping, billing, and payment information.

  • Can I change the billing information after making a purchase?

    No. The information provided at the time of purchase is the customer’s sole responsibility and cannot be changed after the invoice has been issued.

  • What payment methods do you accept?

    We accept:

    • Credit cards (Visa and Mastercard)
    • ATM reference
    • Bank transfer
    • PayPal

  • When is payment due?

    For card payments, the amount is charged immediately after the product's availability is confirmed.

  • How long does delivery take?

    Orders are delivered within 2 business days after payment is confirmed.





  • Which carriers do you use?

    We work with:

    • DHL
    • Intercourrier
    • DSV

  • Is shipping included?

    Shipping costs apply and are calculated automatically at checkout.

  • Can I cancel my order?

    Yes, as long as it hasn't been shipped yet.

  • Is the shipping cost refunded?

    No. Only the cost of the product will be refunded.

  • Can I return a product?

    Yes. You must request a return within 15 days of receipt by emailing info@hpdrones.pro

  • What is the return policy?

    The product must:

    • Be in its original condition
    • Show no damage or signs of use
    • Be in its original packaging
    • Have intact labels and serial numbers
    • Be accompanied by proof of purchase

  • Who pays for return shipping?

    Shipping costs are the customer's responsibility.

  • How long does it take to receive a refund?

    Up to 7 days after the return is approved.

  • Can I exchange a product?

    Yes. Our team will provide the exchange terms on a case-by-case basis.

  • Do the products come with a warranty?

    Yes. All products come with a 3-year warranty.

  • What should I do if the product is damaged?

    Please contact us with:

    • Order number
    • Description of the problem

  • Who pays for shipping under warranty?

    Shipping costs are the customer's responsibility.

  • What happens after I send the product?

    The equipment will undergo a technical inspection:

    • If it is a manufacturing defect, it will be replaced at no cost.
    • If it is due to misuse, a repair estimate will be provided.